Please read these terms and conditions carefully as they set out the terms under which Sailes Marketing Ltd makes the products available to you (‘Product Terms’). You as the customer will transact with Sailes Marketing Ltd (the Company).

Use of the Website

Any information found on the Sailes Marketing Ltd web site is intended for guidance only. The web site and the products described in it are subject to change without notice. We do not guarantee that the Sailes Marketing Ltd web site will be compatible with all hardware and software which may be used by visitors to the site. We will not be liable for damage to, or viruses that may affect, your computer equipment, software, data or other property as the result of your access to, use of or browsing of this website or your downloading of any materials, data, text or images.

The contents of these pages are the copyright of Sailes Marketing Ltd. Reproduction of part or all of the contents in any form is prohibited other than with the written permission of Sailes Marketing Ltd.

In particular, no part of the Sailes Marketing Ltd web pages may be distributed or copied for any commercial purpose, or incorporated in any other work or publication, whether in hard copy or electronic or any other form. No part of the Sailes Marketing Ltd web pages may be reproduced or transmitted to, or stored in, any other website or other form of electronic retrieval system.

We reserve the right to withdraw the website, any information contained in the website, and any goods offered for sale on the website, at any time. If you access our website from outside the UK you are responsible for compliance with local laws where they are applicable.

We will not be liable for any claims, damages and costs, including legal fees, arising out of any misuse of the website by you or any user of your computer equipment, whether authorised by you or not, or any misuse of the website or your Sailes Marketing Ltd account information by any other user (except to the extent that such misuse arises from unlawful disclosure of your account information Sailes Marketing Ltd to third parties).

You must be 18 years or older to use the website and purchase goods offered for sale on the website.

Description of goods

All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. Although we do endeavor to be as precise as possible please note that all images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods, Full detailed specifications are available from the manufacturer’s brochures or their websites and links are available upon request. The information contained in the material in this site is only for information purposes and it is your responsibility to check and verify the information.

The material on this site does not constitute advice and you should not rely on any material on this site to make (or refrain from making) any decision or take (or refrain from taking) any action.

For item compatibility our advice is always to check directly with the manufacturer in question before going ahead and placing your order.

Whilst every effort has been made to ensure that product specifications are correct on this website due to continual product development through research & design specifications may change without notice.

Prices

The prices payable for the items that you order are clearly set out on the web site. All prices are expressed exclusive of any VAT payable. The price of the items does include the delivery charge. Orders will only be taken if there is no major error in the prices or descriptions shown. Prices can change and we always bring you the latest prices as quickly as possible. A separate Post and Packaging (P & P) charge will apply to goods and this will be shown on the website.

Availability

All items on our website are in stock within the company (this includes our stores) and may not always be available for Next Day delivery, if you order an item for Next Day delivery and it is not in stock we will contact you via email to take further instructions, you will have the right to cancel at this point

Special Order items- You will be notified that the item you have ordered is special order and an email conformation will be sent to you. These items cannot be returned if unwanted as we do not carry these in stock.

Payment Methods

We accept all major credit and debit cards including Visa, MasterCard and Maestro. It is your responsibility to make full payment and supply us with the correct billing and delivery address, any errors will delay your order.

We do not or store any financial or credit card information on our data base or share our customer details with 3rd parties.

Privacy

When assessing your order and managing the credit card transaction, automated decision making systems may be used. By accepting these terms you agree that when making credit decisions we may make identity searches at credit reference agencies, including electoral register information. These searches will be recorded by the credit reference agencies who may disclose that information, and the fact that a credit search was made, to other companies for the purposes of assessing the risk of giving credit, to prevent fraud and to trace debtors.

Delivery

Orders and payment received before 3pm are despatched on Next day delivery for all Mainland UK addresses only. Orders placed on a Friday for Next Day Delivery will be delivered on the following Monday.

Different delivery surcharges are applied to Channel Islands, Isle of Man, Northern Ireland, Scottish highlands & islands and Isle of Wight.

Delivery of products (in stock items) will normally be made within 1-3 working days from clearance of payment. We will endeavour to deliver goods within the times stated online but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

On delivery our couriers will deliver the goods unopened, it is your responsibility to check you have received the correct number of items and there is no damage, (if there is you must note this on the delivery and call us immediately) if everything is correct then you will be required to sign a Proof of Delivery which shall be conclusive evidence that you have received your order. You agree to check the goods on receipt and inform us of any obvious external cosmetic damage following inspection of the goods. If there is any obvious cosmetic external damage to the goods at the time of delivery then you agree to note these on the delivery paperwork or refuse the delivery.

Where any obvious cosmetic external damage has been noted on your Proof of Delivery this shall not affect your statutory rights. Please refer to our Returns section for information on Non Faulty and Faulty Goods.

Subject to the other provisions of these conditions we shall only be liable for any foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not in any event include pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.

We cannot be held responsible for delays from delivery services, adverse weather, human error or technological errors.

Cancellation

Once you have placed your order it is not always possible to cancel it as we use automated systems that run during times when the business is closed. Should you wish to cancel your order then you need to email sales@sailesmarketing.com or call 01386 554210 and notify us with your intention, there is no guarantee that the order will be cancelled and may still be shipped.

Title of goods will pass to you at the point we charge your payment card or, when other payment methods are used, funds are credited to our account.

Under the distance selling regulations you also have the legal right to cancel your order for up 7 working days from the day after you have received your goods.

We will refund the full amount you paid for the goods within 30 days of your cancellation provided you send us details of the order number that is to be cancelled either in part or the whole and once we have received back the cancelled goods.

Returns

Non Faulty Goods

If you decide to return your goods to us we need to receive the goods undamaged, unless you are returning faulty goods. You will be responsible for bearing the cost of returning any goods to us. Refunds can only be made by the same method used for purchase.

You can only return New and Unused items within 7 days of delivery, if the goods have been opened, used or any seal broken you have no right to a refund or exchange unless the goods are faulty.

Cost of return will be your responsibility, please use a secure and safe way to return your unwanted items.

Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Your statutory rights are not affected.

Please ensure you package the product safely and do not stick anything on the Box for the item as this may affect your refund.

Faulty Goods

Notwithstanding our Delivery condition above If, after the goods have been fitted, you find a fault, we reserve the right to request the following steps are complied with:

• You contact Sailes Marketing Ltd for a returns authorisation number
• Sailes will require written notice of the defect
• A copy of invoice/delivery note is enclosed with the returned item

If the defect is covered under the manufacturer’s warranty, you will be contacted via email with the details of where to send your item off for repair with relevant references numbers. In some circumstances the manufacturer may require you to deal directly with their repair agents to ensure that the process is carried out as quickly as possible for you.

Where the manufacturer deems that there is no fault found or your defect is down to customer misuse you will be charged a No Fault Found Fee

We hold the right to keep your item(s) until any outstanding charges have been paid.

Liability

Sailes Marketing Ltd confirms that in relation to any goods purchased from the website

• We have the right to sell the goods to you;
• The goods will correspond with the description given on the website; and
• The goods will be of satisfactory quality.

Sailes Marketing Ltd excludes all other express or implied terms, conditions, warranties, representations or endorsements with regards to any goods. Sailes Marketing Ltd accepts no liability for any indirect or consequential loss or damage, or for any loss of profit, revenue or business (whether direct or indirect) however caused or whether foreseeable or not, arising from your purchase of goods on the website.

Sailes Marketing Ltd total liability to you under any contract for the purchase of goods or otherwise under this Agreement will be limited to the amount paid by you for any goods purchased.

Sailes Marketing Ltd will not be responsible for any loss or damages incurred by unauthorised use of your payment card on the website Sailes Marketing Ltd is not responsible for notifying your card issuer or any law enforcement authority in these instances.

The limitations and exclusions in this clause do not affect your statutory rights and only apply to the extent permitted by applicable law. Nothing in this Agreement shall serve to limit Sailes Marketing Ltd liability for personal injury or death caused by negligence.

General

These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

Customer services

If you have an order query please contact us via contact us page or call us on 01386554210 Monday to Friday.

Please note telephone calls may be recorded for training and quality purposes.

Sailes Marketing Ltd
15 Aintree Road
Keytec 7 Business Park
Pershore
WR10 1QZ

If you have any queries please contact Customer Services via the contact us page Company

Registration No. 04158516, VAT No. 764391802;

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.